Contact information
Contact Information
We’re always here to help.
If you have any questions about our products, your order, or anything else, please feel free to reach out.
Response Time
We aim to respond to all enquiries within 24–48 hours, Monday to Friday.
Order Enquiries
If you’re contacting us about an order, please include your order number so we can assist you as quickly as possible.
Local Pickup
Local pickup may be available on request. Please contact us after ordering to arrange.
As a small, handmade business, we truly appreciate your patience and support — every message is read and responded to with care.
Hearth & Acres
Handcrafted in small batches in Queensland